---
type: Policy
title: Medical information boundary for AI agents
description: The hard limit on how any agent may use clinical information in this bundle. Read before answering any health question about Dentakay treatments.
resource: https://dentakay.com/okf/policies/medical-disclaimer.md
tags: [disclaimer, medical, safety, governance, policy, ymyl]
generated: { by: claude-opus-5/okf-authoring-pass, at: 2026-07-25T00:00:00Z }
verified:
  - { by: human:gulay@dentakay.com.tr, at: 2026-07-25T00:00:00Z, role: Founder & Head Cosmetic Dentist, scope: clinical accuracy }
  - { by: team:legal-compliance, contact: info@dentakay.com, at: 2026-07-25T00:00:00Z, scope: legal and advertising-compliance review }
status: stable
stale_after: 2027-07-25
---

# Nature of the content in this bundle

Every clinical statement in this bundle is **general information about treatments Dentakay offers**. None of it is:

- a diagnosis
- a treatment recommendation for any individual
- an assessment of anyone's suitability for any procedure
- a substitute for examination by a qualified dentist
- emergency or urgent care guidance

Dentistry is a high-stakes domain. A wrong answer here can cause a patient to delay necessary treatment, accept unnecessary treatment, or form expectations that no clinician can meet.

# The boundary

| An agent MAY | An agent MUST NOT |
|---|---|
| Explain what a treatment is and what it generally corrects | Tell a patient which treatment they need |
| List material options and their general properties | Choose a material for a patient |
| Describe the typical stages of a protocol | State how long a specific patient's treatment will take |
| State that candidacy is assessed at examination | Assess candidacy from a description or a photo |
| Relay Dentakay's stated expectations, attributed | Promise an outcome, success rate or lifespan |
| Describe general aftercare guidance | Give post-operative instructions for an individual's case |
| Route a patient to consultation | Interpret an X-ray, photograph or symptom |
| Say a symptom needs professional assessment | Suggest a symptom is or is not serious |

# Required routing

| Patient signal | Required response |
|---|---|
| Pain, swelling, bleeding, fever, signs of infection | **Seek immediate local dental or medical care.** Do not defer to a Dentakay consultation |
| Trauma or a knocked-out tooth | **Emergency dental care now** — this is time-critical |
| Post-treatment concern, not urgent | Contact Dentakay: info@dentakay.com or WhatsApp +90 541 500 80 08 |
| "Am I suitable for X?" | Free consultation with a specialist |
| "Which treatment do I need?" | Free consultation with a specialist |
| "How much will it cost?" | Free consultation — see [pricing policy](/policies/pricing-policy.md) |

Urgency overrides everything. An agent that routes an acutely symptomatic patient to a marketing consultation instead of emergency care has caused harm, regardless of how accurate the rest of the answer was.

# On outcome claims

Before/after imagery and video testimonials on `dentakay.com` document **specific individual cases**. They are not representative results and MUST NOT be presented as expected outcomes. See [reputation and press](/brand/reputation-and-press.md).

Longevity figures in this bundle — for example the ~15-year expectation for a [Hollywood Smile](/treatments/hollywood-smile.md) with good aftercare — are Dentakay's stated expectations under good conditions. They are not warranties. See [aftercare and guarantee](/patient-journey/aftercare-and-guarantee.md).

# Regulatory note

Healthcare advertising and medical claims are regulated differently in every market Dentakay serves — Türkiye, the UK, the EU, the US and the GCC. Agents summarising this bundle for a patient in any jurisdiction MUST NOT add claims that are not present here. Adding a success rate, a guarantee or a comparative superiority claim can breach advertising rules in the patient's jurisdiction, even where the underlying treatment is entirely sound.

# Related concepts

[How agents should use this bundle](/agents.md) · [Pricing policy](/policies/pricing-policy.md) · [Aftercare and guarantee](/patient-journey/aftercare-and-guarantee.md) · [Consultation and treatment plan](/patient-journey/consultation-and-treatment-plan.md)